Return & Refund Policy
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At Melanam Snacks, we are committed to delivering premium-quality snacks and dry fruits. We take great care in packaging and shipping every order. If you experience any issues with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
As our products are food items, we do not accept returns or exchanges once an order has been delivered due to food safety and hygiene regulations.
However, we will gladly assist you if you receive:
- A damaged product
- A defective product
- An incorrect product
- A missing item from your order
- A product with broken or tampered packaging
2. Reporting an Issue
If you receive a damaged, incorrect, or defective product, please notify us within 24 hours of delivery.
To help us resolve your issue quickly, please provide:
- Order Number
- Clear photos of the product
- Photos of the outer packaging
- An unboxing video (recommended for faster verification)
Claims made after 24 hours of delivery may not be eligible for replacement or refund.
3. Replacement Policy
Once your claim has been verified, we may offer:
- A replacement of the same product, or
- Store Credit, or
- A full or partial refund (depending on the situation)
The decision will be based on our quality inspection and verification process.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Products opened after delivery
- Products consumed partially or fully
- Items returned without original packaging
- Products damaged due to improper storage after delivery
- Orders refused at the time of delivery
- Change of mind after purchase
- Incorrect shipping address provided by the customer
5. Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
If you wish to cancel your order, please contact our customer support immediately.
6. Refund Process
If a refund is approved:
- Refunds will be processed to the original payment method.
- It may take 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed payment method.
7. Shipping Charges
Shipping charges are non-refundable, except in cases where:
- The wrong product was delivered.
- The product arrived damaged.
- The product was defective upon delivery.
8. Quality Assurance
Every Melanam product undergoes strict quality checks before dispatch. Our snacks are carefully packed to ensure freshness and quality throughout the delivery process.
9. Contact Us
If you have any questions regarding your order or this Return & Refund Policy, please contact us:
Melanam Snacks
📧 Email: anjali.melanam@gmail.com
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📞 Phone: +918796969022/ +918796969024
🌐 Website: https://melanamsnacks.com
Important Note
By placing an order on Melanam Snacks, you acknowledge that you have read and agreed to this Return & Refund Policy.
We appreciate your trust in Melanam Snacks and are committed to ensuring every customer enjoys a fresh, delicious, and satisfying experience.
