Melanam return policy & Refund Policy

1 Return Eligibility

Due to the nature of food products, we do not accept returns or exchanges once an order has been successfully delivered.

However, we will fully support you in the following cases:

• Damaged product received
• Defective or spoiled product
• Incorrect product delivered
• Missing items from the order
• Tampered or broken packaging

2 How to Report an Issue

If you face any of the above issues, please contact us within 24 hours of delivery.

Please share the following details for faster resolution:

• Your Order Number
• Clear photos of the product
• Photos of the outer packaging
• Unboxing video (highly recommended)

Claims raised after 24 hours of delivery may not be eligible for replacement or refund.

3 Replacement & Resolution

After verifying your claim, we may offer one of the following solutions:

• Free replacement of the same product
• Store credit
• Full or partial refund (based on the situation)

The final decision will depend on our quality verification process.

4 Non-Returnable / Non-Refundable Cases

The following are not eligible for return or refund:

• Products opened after delivery
• Partially or fully consumed products
• Change of mind after purchase
• Incorrect address provided by the customer
• Damage caused due to improper storage after delivery
• Orders refused at the time of delivery

5 Order Cancellation

• You can cancel your order only before it is shipped.
• Once the order is dispatched, cancellation is not possible.
• For cancellation requests, please contact us as soon as possible.

6 Refund Process

If a refund is approved:

• The amount will be credited to the original payment method.
• Refunds usually take 5–7 business days to reflect, depending on your bank or payment provider.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

7 Shipping Charges

Shipping charges are non-refundable, except in cases where:

• Wrong product was delivered
• Product arrived damaged
• Product was defective at the time of delivery

8 Quality Commitment

Every Melanam product goes through quality checks before dispatch. We pack our snacks carefully to maintain freshness and quality during transit.

9 Contact Us for Return / Refund Support

For any return, replacement or refund related queries, please contact us: